Effortless Global Shipping

Shipping Information

Discover how Ventales ensures your orders are processed swiftly and delivered securely, no matter where you are in the world.

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Our Commitment

Reliable Worldwide Delivery

At Ventales, we prioritize efficiency and security in delivering your orders. Our dedicated team works diligently to process your purchases within the shortest possible time frame, ensuring they reach you in perfect condition, no matter your location.

Processing Time

Swift Order Handling

Global Reach

Shipping Locations

Ventales proudly offers worldwide shipping from our central warehouse in Hong Kong. No matter where you are, our products can reach you. We ensure that every order is handled with care and precision, providing a seamless delivery experience to our international customers. Our strategic location allows us to efficiently manage logistics and deliver your orders promptly, maintaining our commitment to global accessibility.

Timely Deliveries

Estimated Delivery Time

Our standard delivery timeframe ranges from 2 to 4 weeks, contingent upon your location and the customs processes of your country. We strive to deliver your orders as swiftly as possible, ensuring that each package is dispatched with the utmost care. While we aim for promptness, please be aware that external factors such as customs clearance can affect delivery times. Rest assured, Ventales is dedicated to keeping you informed every step of the way.

Order Tracking

Tracking Your Order

Customs & Taxes

When shopping with Ventales, it’s important to be aware that any duties, import taxes, or customs fees are the responsibility of the customer. These charges may be applied once your package arrives at its destination country. We recommend checking with your local customs office for more information on potential charges before placing your order.

International Shipping

We proudly ship our products worldwide, ensuring that customers from all corners of the globe can enjoy our offerings. All orders are dispatched directly from our warehouse in Hong Kong, with careful attention to detail to ensure safe and timely delivery.

Processing & Handling

At Ventales, we strive to process all orders within 1-3 business days, Monday through Friday. Orders placed during weekends or public holidays will be processed on the next business day. Our team is dedicated to ensuring your order is prepared and shipped as swiftly as possible.

Lost or Delayed Packages

Handling Delays

In the rare event that your package is not received within 30 days of shipment, we offer a full refund to ensure your satisfaction. Please contact our customer service team with your order details, and we will promptly assist you with the refund process. Your trust and satisfaction are our top priorities.

Customer Support

Need Assistance?

If you have any questions or concerns regarding shipping, our dedicated support team is here to help. Reach out to us at ventalescontact@gmail.com, and we will respond promptly to address your inquiries. We are committed to providing exceptional customer service and ensuring your experience with Ventales is seamless.

Contact Us

For any further assistance, feel free to contact our support team. We are here to help you with all your shipping-related queries and ensure your shopping experience with Ventales is smooth and enjoyable. Your satisfaction is our mission.

Who we ship to

We proudly ship worldwide.

Processing & handling

Orders are processed Monday–Friday.
Please allow 1–3 business days for processing from the date your order is placed.
Once processed, orders are handed off to the carrier the next business day.
We don’t ship on weekends or holidays.

Order changes & cancellations

We can modify or cancel an order within 12 hours of placement.
After 12 hours, the order is likely in processing and can’t be changed or canceled. You can still return it for a full refund after it arrives.

Estimated delivery times

Standard international delivery typically takes 2–4 weeks after shipment.
Timing can vary by destination, carrier capacity, and season (holiday/sale periods may run longer).
Remote areas or custom inspections may extend timelines.

Tracking your order

As soon as your order ships, you’ll receive an email with tracking.
You can also track anytime on our site—enter your order number and email and click Track.
Please allow 24–72 hours after you receive the tracking number for the carrier to show the first scan.

Split shipments

To get items to you faster, multi-item orders may ship in separate packages. Each package will have its own tracking number.

Customs, duties & taxes

Prices on our site are shown tax-free in USD.
Depending on your country, import duties, taxes, and customs fees may be due on delivery. These charges are assessed by your local customs office and are the customer’s responsibility.
Customs processing can delay delivery; unfortunately, we don’t control these timelines.

Address accuracy & delivery issues

Please double-check your shipping address at checkout.
If a package is returned due to an incorrect/insufficient address or failure to pick up from customs, we can reship (additional shipping charges may apply).
If your tracking shows Delivered but you can’t find the package, check with household members, neighbors, and your local carrier branch. Then contact us—we’ll help investigate with the carrier.

Lost or very late packages

If you don’t receive your order within 30 days of the ship date, you’re eligible for a full refund. Please reach out so we can take care of it.