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Common Customer Inquiries
Find answers to the most common questions our customers have about our services and products.
How Can I Contact Ventales?
If you have any questions, concerns, or need assistance with your order, our dedicated customer service team is here to help. Please email us at ventalescontact@gmail.com, and we will be happy to assist you with whatever you need.
Do You Ship Worldwide?Where Do You Ship From?
Yes, we proudly offer worldwide shipping to our customers.
Where Do You Ship From?
All of our products are shipped directly from our warehouse in Hong Kong.
Can I Change or Cancel My Order?
We strive to process orders as quickly as possible to ensure prompt delivery. If you need to change or cancel your order, please contact us within 12 hours of placing your order. Unfortunately, we cannot accommodate requests for changes or cancellations after this time. However, you may return the order for a full refund once it is received.
What Payment Methods Do You Accept?
We accept all major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal payments.
When Will My Order Be Processed?
Orders are handled and shipped from our warehouse between Monday and Friday. Please allow 1-3 business days for order processing from the date of your order. Orders will be shipped the next business day following processing. Please note that we do not ship on weekends, and processing times may be longer during holidays and sale seasons.
How Long Will It Take to Receive My Order?
Due to high demand, orders may take between 2 to 4 weeks to arrive. We appreciate your patience as we work to deliver your products as quickly as possible.
What If I Don’t Receive My Order?
If you do not receive your order within 30 days of shipping, you are eligible for a full refund. Please contact us, and we will assist you with the refund process.
Will I Be Charged with Customs and Taxes?
The prices displayed on our site are tax-free in US Dollars. However, you may be liable to pay for duties and taxes once you receive your order, as these are determined by your local customs office. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination. These charges are your responsibility and are not covered by Ventales. We are not responsible for delays caused by customs. For further details, please contact your local customs office.
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We’re here to help! Whether you have questions, feedback, or need assistance, don’t hesitate to reach out. Our team at Ventales is ready to provide you with the support you need. Click the button below to contact us today and let us assist you in conquering the world with our exceptional service.
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