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Refund & Return Policy

Last Updated: August 23, 2025

At Ventales, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a clear and fair refund and return process. Please read the policy below to understand your rights.

1. Returns

  • You may request a return within 30 days of receiving your order.

  • To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging.

  • Certain items such as perishable goods, digital products, and intimate or sanitary goods are not eligible for returns.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.

  • Approved refunds will be issued to your original payment method within 5–10 business days (depending on your bank or payment provider).

  • Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or wrong item).

3. Exchanges

  • If you received a defective or damaged item, we will replace it at no extra cost.

  • If the item you want is out of stock, we will offer a refund or store credit.

4. Non-Returnable Items

The following cannot be returned or refunded:

  • Gift cards or downloadable software products.

  • Health and personal care items that have been opened.

  • Clearance or final sale items.

5. Return Shipping

  • Customers are responsible for paying their own return shipping costs, unless the return is due to our mistake.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. How to Start a Return

To initiate a return or refund request, please contact us at:

Include your order number, product name, and reason for return in your message.

7. Policy Updates

We may update this Refund & Return Policy at any time. The latest version will always be posted on this page with an updated “Last Updated” date.